Terms and Conditions
By visiting the website www.levoshop.sk, you confirm that you are aware of all the following terms and will act accordingly. The terms apply to all individuals using the portal and take effect upon publication.
Purchasing from the online store www.levoshop.sk implies acceptance of these rules.
The company is registered as a VAT payer – OSS (One Stop Shop)
The operator of the online store www.levoshop.sk is:
DDC PARTS
Majowa 121
43400 Cieszyn
VAT ID: PL5482319894
CIN: 367382141
Bank Account Number (EUR):
2302735685 / 2010 (FIO Bank)
IBAN: CZ85 2010 0000 0023 0273 5685
BIC / SWIFT: FIOBCZPPXXX
Warehouse in the Czech Republic:
(DDC PARTS!) PPL ParcelShop
Strojnická 373
735 62 Český Těšín 6
Czech Republic
If you have any questions, please do not hesitate to contact us:
E-mail: levoshopsk@gmail.com
Phone: +420 792 411 684
2. ORDERING AND ORDER PROCESSING
2.1 Orders are placed using the "Add to cart" function followed by the "ORDER" button.
2.2 The basic requirement for making a purchase is to correctly fill in the contact information, including the address, email, and phone number, to enable us to confirm the order.
2.3 Orders can be placed 24/7 throughout the year. Goods will be shipped within a maximum of 2-3 business days, with a tracking number sent to you via email.
2.4 Orders containing incorrect or incomplete details (non-existent email or missing phone number) will not be processed.
2.5 Product prices listed in the online store www.levoshop.sk are in EURO and include VAT.
2.6 The company will issue an invoice for the purchased product. To issue the invoice, it is necessary to correctly fill in all company details, including the VAT ID.
3. SHIPPING AND DELIVERY OF GOODS
3.1 If the seller is obligated by the purchase agreement to deliver the goods to a location specified by the buyer in the order, the buyer is required to accept the goods upon delivery.
3.2 Goods will be delivered to Slovakia through the following shipping services: GLS, Zásilkovňa (Packeta), Top Trans, EMONS.
3.3 Upon receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging. Any damage must be immediately reported to the carrier. If the packaging shows signs of unauthorized tampering, the buyer is not obliged to accept the shipment.
3.4 Personal data provided by the buyer when placing an order is intended solely for internal use and will not be shared with third parties. Exceptions apply to external carriers, who will receive customer data to the minimum extent necessary for successful delivery.
3.5 Shipping Costs:
Goods are shipped via a transportation company: 
- Shipping costs for individual countries depend on the weight of the shipment and the selected carrier. Once you add the product to your cart and choose the destination country, the system will automatically calculate the shipping cost.
4. Price of Goods and Payment Terms
4.1 The Buyer may pay the price of the Goods and all costs related to the delivery of the Goods under the Purchase Agreement to the Seller using the following payment methods:
4.2 Cash on delivery / payment by card at the location specified by the Buyer in the order.
4.3 Bank transfer to the Seller’s account held at FIO Banka (hereinafter referred to as the "Seller's account").
Bank Account Number (EUR):
2302735685 / 2010 (FIO Banka)
IBAN: CZ85 2010 0000 0023 0273 5685
BIC / SWIFT: FIOBCZPPXXX
4.4 Payment via GoPay.
4.5 Along with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price includes the costs associated with the delivery of the goods.
4.6 The Seller does not require the Buyer to pay a deposit or any similar payment in advance regarding the obligation to pay the purchase price.
4.7 In the case of a bank transfer, the Buyer is required to pay the purchase price of the Goods along with the variable payment symbol. The Buyer's obligation to pay the purchase price is fulfilled at the moment the respective amount is credited to the Seller's account.
4.8 The Seller is entitled, especially if the Buyer does not confirm the order additionally, to require payment of the full purchase price before shipping the goods to the Buyer. The provision of Section 2119(1) of the Civil Code does not apply.
4.9 The Seller shall issue an invoice for payments made by the Buyer under the Purchase Agreement.
4.91 The Seller shall issue a tax document (invoice) to the Buyer after the payment of the purchase price and will send it in electronic form to the Buyer's email address.
5. WITHDRAWAL FROM THE PURCHASE AGREEMENT
5.1 Order Cancellation by the Buyer:
The Buyer has the right to cancel an order, stating the reason, within 24 hours of its binding submission (provided it has not yet been processed by the supplier). After this period, cancellation is only possible if the Seller fails to meet the agreed delivery terms.
If the Buyer cancels a shipped order, they are obliged to compensate the Seller for any damage incurred due to this action. The Seller has the right to demand compensation, especially in cases where goods had to be procured specifically at the Buyer’s request or if proven costs have already been incurred (e.g., unnecessary shipping expenses).
5.2 Withdrawal from a Distance Contract:
If the purchase contract is concluded via remote communication means (such as the online store), the Buyer has the right to withdraw from the contract without providing a reason within 14 days from receiving the goods, in accordance with Section 1829(1) of the Civil Code. The withdrawal must be sent to the Seller within this period.
If the Buyer decides to withdraw, they must return the goods undamaged, unused, and in their original packaging within the specified period. After receiving the returned goods, the Seller is obliged to refund the full amount corresponding to the purchase price and shipping costs paid within 14 days from withdrawal, via bank transfer or another agreed method. The return shipment must include a return form – available for download.
The goods must be sent at the Buyer's expense to the return address:
Warehouse in the Czech Republic:
(DDC PARTS!) PPL ParcelShop
Strojnická 373
735 62 Český Těšín 6
Czech Republic
PRODUCTS THAT SHOW SIGNS OF USE OR INSTALLATION CANNOT BE RETURNED.
Returns and contract withdrawals will not be accepted if the goods are sent via cash on delivery (COD). In such cases, the package will be returned to the Buyer at their expense.
5.3 In the event of withdrawal, the buyer bears the costs of returning the goods.
5.4 If the buyer withdraws from the contract in accordance with these terms and conditions, the seller shall return all payments received from the buyer without undue delay, but no later than 14 days from the date the withdrawal notice was received. The refund will be processed via bank transfer to the account specified by the buyer.
5.5 The 14-day withdrawal period should not be interpreted as an opportunity for free rental of goods. If the buyer exercises the right of withdrawal within 14 days, they must return everything they received under the purchase contract. If this is no longer possible (e.g., the goods have been destroyed or consumed), the buyer must provide financial compensation for the lost value.
If the returned goods are partially damaged, the seller may claim compensation from the buyer and deduct it from the refunded purchase price. In such cases, the seller must prove the incurred damage, and the buyer will receive only a reduced refund amount.
6. COMPLAINT PROCEDURE
6.1 The issued invoice serves as proof of purchase and is required for warranty claims.
6.2 The warranty period for goods is 24 months. The warranty covers defects caused by faulty materials or manufacturing defects but does not apply to damage caused by improper installation, neglecting maintenance, or misuse. The length of the warranty period does not equal the product's lifespan. Normal wear and tear due to usage is not considered a defect.
6.1 Checking the Shipment:
Upon receiving the shipment, the Buyer is advised to inspect the package. If mechanical damage to the packaging or an incomplete shipment is detected, it is recommended to report this issue to the carrier by noting the damage in the delivery documents or refusing the package. This will significantly simplify and speed up the complaint resolution process.
This does not affect the Buyer’s right to file a complaint with the Seller.
6.2 Filing a Complaint:
We always strive to accommodate our customers. If the Buyer discovers a defect within the warranty period, they have the right to file a complaint. The defective goods must be sent together with the complaint form – available for download.
6.3 Complaint Resolution:
If the defect can be repaired, the Buyer has the right to free, timely, and proper repair, and the Seller must rectify the defect without undue delay.
6.4 If the defect cannot be repaired and prevents proper use of the product, the Buyer has the right to:
- A replacement product
- An appropriate discount
- Contract withdrawal
6.5 The Seller will process the complaint without undue delay, but no later than 30 days from the date the Buyer submits it.
7. PERSONAL DATA PROTECTION
7.1 Customer personal data is stored in compliance with applicable Slovak laws, especially Act No. 18/2018 Coll. on Personal Data Protection and EU Regulation 2016/679 (GDPR). Personal data is fully secured against misuse.
By concluding a purchase contract, the Buyer agrees that the Seller may process and store their personal data in the database until the Buyer explicitly objects in writing.
The Buyer has the right to access, correct, or delete their personal data and exercise all other legal rights related to it.
7.2 The personal data provided by the Buyer during an order is used exclusively for internal purposes and will not be shared with third parties, except for external carriers, who will receive only the necessary details for delivery purposes.
8. FINAL PROVISIONS
- These General Terms and Conditions are binding from the date of their publication on the Seller’s website.
- The Terms and Conditions apply in the version published on the Seller’s website on the day the Buyer places an order.
- By submitting an order, the Buyer confirms acceptance of:
- The product price, including applicable shipping costs
- The General Terms and Conditions
- The Seller’s Complaint Policy, in its version valid at the time of order submission.
9. DISPUTE RESOLUTION
The European Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes related to their online order without judicial intervention. The dispute resolution platform is available at http://ec.europa.eu/consumers/odr/.
We always strive to resolve all disputes amicably.
The Buyer hereby assumes the risk of a change in circumstances in accordance with Section 1765(2) of the Civil Code.
The Seller undertakes to archive the purchase contract in electronic form, along with the applicable General Terms and Conditions, for a period of 5 years. The archived contract will not be accessible to the Buyer.